HD Sportswear
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Returns and Exchanges information

Exchanges

We offer exchanges free of charge in cases where the product is defective and you would like it replaced with the same size of item, or where the item doesn't fit as expected and you would like to exchange for a different size in the same item.

The process for exchanges is simple.

1.      Please send an email to enquiries@hdsportswear.co.uk in the following format:

Subject: School Name/Exchange request/Order number

Your name

Your order number

Items you are returning

New items you would like in replacement

2.      We will reply to your email confirming we have logged your request, and when your new items will be available to collect from the main school office.

3.      Once your items have been delivered for you to exchange, please visit the school office to collect your exchange. You will need to bring with you the old items if you haven't already returned them in order for your new items to be released.

 

Returns

We offer returns within 28 days of your order being delivered, on items that are in a resellable condition with the tags attached.

If you would like to make a return, the process is as follows:

1.      Please send an email to enquiries@hdsportswear.co.uk in the following format:

Subject: School Name/Return request/Order number

Your name

Your order number

Items you are returning

 

2.      We will reply to your email confirming we have logged your request

3.      Return your items to the main school office while it is open, or post them back to our depot (please see contact us for address details)

4.      Once we have processed your items back, we will refund the appropriate amount to your payment card.

 

 

If you have any further queries,please either call us or send us an email.