Returns and Exchanges information
We offer exchanges free of charge is cases where the product is defective and you would like it replaced with the same size and item, or where the item doesn’t fit as expect and you would like to exchange for a different size in the same item.
The process for returns in the case of misfitting items is simple.
- You will have received with your order a goods return form. Please fill this in and enclose it with your items. If you don’t do this, we will not be able to refund you for your items.
- For school wear, return your items to the school office. We will collect them and process a refund to your payment card. You can also post them to us outside of term time.
- For team wear, please post the items back to our mailing address. This is below.
- Please then place a new order for the correct size.
If your item is faulty, please follow the above process, but there is no need to reorder - we will replace your item free of charge without you having to do anything.
Rundale Barn, Rectory Lane, Cromhall GL12 8AN
If you don’t want a replacement item, you can simply follow the returns process and not reorder.
Please note, we cannot accept returns of any Build your Own orders, unless the goods are defective, in which case we can supply a like for like replacement free of charge.
On all orders, returns need to be made within 28 days of receipt of order.
If you have lost the returns form, don’t worry, you can simply download a copy at the bottom of this page.
If you have any further queries, please send us an email to firstname.lastname@example.org