The process for returns for any reason is simple.
- You will have received with your order a goods return form. Please fill this in and enclose it with your items. If you don’t do this, we will not be able to refund you for your items.
- For schoolwear, return your items to the school office. We will collect them and process a refund to your payment card. You can also post them to us outside of term time.
- For teamwear, please post the items back to our mailing address. This is below.
- Please then place a new order for the correct size.
If you don’t want a replacement item of course, you can simply follow the returns process and not reorder.
If your item is faulty, please follow the above process, but there is no need to reorder - we will replace your item free of charge without you having to do anything.
Please be sure to mark that the product is faulty on the returns form and explain the fault as clearly as possible. Rare but previous faults include the product having no embroidery, or being mislabelled as a different size.
Our Mailing address is:
HD Sportswear, Unit A, Rundale Barn, Rectory Lane, Cromhall GL12 8AN
Please note, we cannot accept returns of any Build your Own orders, unless the goods are defective, in which case we can supply a like for like replacement free of charge.
On all orders, returns need to be made within 28 days of receipt of order.
If you have lost the returns form, don’t worry, you can simply download a copy here.
If you have any further queries, please send us an email to email@example.com